Happiness is...: Good Customer Service!

Dear Regent Mall of Fredricton,

You are quite simply... Awesome. you aren't the biggest mall around, or the flashiest... but you will stick out in my head above all the other malls I have ever been to for one reason and one reason alone. Your staff make me feel happy.

My Journey today started with helping my sister clean up some of her house before I headed out. putting in some good work before heading out. My first stop would take me to the Fredricton Canadian Tire... looking for a hockey jersey. I spent probably a good 40 minutes in there, was not approached by a single person... and had an associate walk away from me when I came near... I did eventually find what I was looking for... but frustration led me to put the items down and look for elsewhere to purchase.

This led me to Regent mall... which by the way is attached to a large wal-mart and I would not have discovered the mall hiding beside it if the GPS did not tell me there was a sportchek hiding inside. Inside the mall has your typical mall attire, open areas for sitting, some fancy custom storefronts... nothing special.. I began to wander the mall in search of the sportchek when I found EB Games. Those of you who personally know me will know that I beelined it for the EB Games.

This is what heaven looks like for Geeks.

I expected my usual EB Games trip... a quiet simple trip, no communication with another human being, just time spent alone to stare at the pretty artwork of video-game covers. (don't tell me that video-game covers aren't art. I guarantee that more time and effort was put into the image on that tiny box than anything Jackson Pollock ever made) Instead I was approached by the friendly salesman who asked me what brought me into EB. "Just Looking." I told him... yep. the consumer cold shoulder. but rather than leave he said "cool, what kind of games are you into? have you heard much about the new Assassins creed?" ... I lost half an hour of my life discussing with him how awesome it was that they were bringing the world of Assassins Creed to North America. and I almost bought a PSVita. I probably would have too if I didn't have money allocated for a pre-order which would have to be placed back in Alberta.

Next up... East Side Skate Shop.

I'm not a skater by any means. but I do love my skate shoes. and Brenton... you have me sold on your brand by far. I came into the shop and you immediately complimented me on my Winnipeg Jets hoodie, we talked about our hometowns, and how nice the east side has been so far. You may not ever remember me, but your genuine human kindness got me into my awesome new shoes, and an awesome East Side T-Shirt as well. You Sir, Sold me Yourself. and got me happy... excited about the product I was trying on. and loved every moment of the experience.

After a little bit of internet digging I found this...

This is for you Brenton. I hope it brings you at least one more sale someday.